Resolved -
This incident has been resolved.
Jul 29, 17:20 EDT
Monitoring -
The fix has been deployed, and we are seeing department and location data in all new transactions. We are also currently updating our backend to ensure that the data is visible for all affected transactions, which we expect to complete in the next three hours. We will update when that process completes, or when we have further information.
Jul 29, 14:08 EDT
Identified -
The issue has been identified and a fix is being implemented currently. We will update again in 30 minutes or once we have further information, if sooner.
Jul 29, 12:35 EDT
Investigating -
We are currently investigating an issue where completed transactions in the portal are missing department and location data.
We will provide an update in 30 minutes.
Jul 29, 12:02 EDT